HEW is committed to helping our customers achieve fabulousness.  The answers to commonly asked questions about our hair extensions, lace wigs, clip-ins and eyelashes are shown here. However, please do not hesitate to contact us if your question is not listed.  We promise to get back to you within 24-48 hours ...xoxo

Can the hair be colored...

Yes, the hair can be colored. Just like natural hair, though it’s generally  easier to dye the hair a darker color rather than trying to lighten the hair color. We do strongly recommend taking the extensions to your professional stylist, rather than trying to D.I.Y!! You can bleach the hair but we also strongly advise If you want a lighter look, a great option is to order our blonde wefts and darken it to your preferred shade with semi-permanent color.

Where does the hair come from...

All of the luxurious hair that goes into HEW hair extensions is 100% ethically sourced and harvested from WILLING donors. Almost all of our hair originates from parts of India and parts of east Asia.  Our hair has a more natural feel and look to it, as well as being naturally shiny and healthy looking. HEW hair blends perfectly with a variety of hair types. It is also very durable and as long


How long does the hair last....

With proper care, your HEW hair extension should last up to 1-2 years.  For sew-in installations, hair should be removed and reinstall every 6-8 weeks.  See our hair care guide for recommended products and caring instructions. Because of the unique and delicate craftsmanship, lace frontals have a shorter life span of 4-6 weeks or 1-2 uses, and typically need to be re-applied and strictly maintained in order to get the full wear. Although versatile and flexible, Lace frontals are considered ''temporary styles'' due to the life span of the lace itself in comparison to a lace closure.


Maintenance instructions for all textures...

Shampoo at least once a week

Use a shampoo no higher than pH7

Do NOT massage

Rinse thoroughly with lukewarm water

Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up your scalp

Rinse thoroughly

Let air dry


How much hair will i need...

For a full install, you will need 3 bundles if using lengths shorter than 22 inches. For hair measuring 22 and up, it is recommended to use 4 bundles. For lengths 30 inches and longer, you will need 5 bundles. When using a closure, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install.



Use styling products minimally to avoid build up

For wavy & curly hair use a spray bottle of water for a natural look

For a ''WET'' look, we suggest a leave in conditioner & water


Dampen hair with a water bottle

Comb through (wide tooth comb) beginning at the end and work your way up to your scalp

Scrunch up hair to reform curls

Let air dry

Style as desired